Effective Date: October 7th, 2025 | Last Updated: October 9th, 2025
Welcome to Chroma ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access or use our website, mobile apps, and related services (collectively, the "Service").
1. Information We Collect
We collect information to provide, improve, and secure the Service. The types of data we collect include:
- Account Information: When you create an account, we collect information such as your username, email address, password, and profile details.
- Usage Data: We collect information about your interactions with the Service, such as viewed pages, clicked links, and time spent on pages.
- Device Information: We collect technical data such as your IP address, browser type, operating system, and device identifiers.
- Communications: If you contact us (for example, through email or support tickets), we collect your message content and contact information.
2. How We Use Your Information
We use your data for the following purposes:
- To operate and maintain the Service.
- To personalize your experience (e.g., show relevant streams, recommendations, or ads).
- To monitor performance, analytics, and user engagement.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
- To comply with legal obligations and enforce our Terms of Service.
- To communicate with you regarding service changes.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to provide core functionality, improve usability, and measure performance. Cookies may be set by us (first-party cookies) or by our analytics and advertising partners (third-party cookies). You can control or delete cookies through your browser settings, but some parts of the Service may not function properly if you do so.
4. Microsoft Clarity and Microsoft Advertising
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.
5. No Sale of Personal Information
We do not sell, rent, or trade any personal information to third parties. Any data collected is used solely to operate, improve, and secure our services. We only share information with trusted service providers who assist in delivering our platform and are contractually obligated to protect your information and use it only for the services they perform for us.
6. Data Retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes. You may request account deletion at any time by contacting us at [email protected].
7. Data Security
We use reasonable physical, technical, and administrative measures to protect your information. However, no online service is completely secure, and we cannot guarantee absolute security of your data.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and receive a copy of your data.
- Request correction or deletion of your data.
- Opt out of certain data uses (e.g., targeted advertising).
- Withdraw consent for data processing where applicable.
To exercise these rights, please contact us at [email protected].
9. Children's Privacy
Our Service is not directed toward children under 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.
10. International Data Transfers
Your data may be stored and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place when transferring data internationally, consistent with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the "Last Updated" date above and, where required by law, notify you through the Service or via email. Continued use of the Service after updates means you accept the revised Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
- Email: [email protected]
By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.